Appliance Warranty Nuances You Don’t Know About
When buying a new appliance, we all expect the unit to be of high quality. One of the proofs of its quality is the manufacturer’s warranty.
The Federal Trade Commission describes a warranty as a “promise from the manufacturer that they stand behind the product.” It ensures that the product meets performance and quality standards. Warranties also govern the terms and circumstances in which repairs or exchanges can be done by the manufacturer.
Through the regulation of warranties, the federal law protects consumers from fraud and misrepresentation. Specifically, the Magnuson-Moss Warranty Act mandates manufacturers or warrantors to give consumers access to detailed information about warranty coverage.
Although most consumers are aware of the importance of warranties, not all warranties are the same. Appliance warranties have wide-ranging nuances that you’re probably unaware of.
Based on your past experiences, you might probably think that your appliance is covered by a warranty. But once you call up an authorized appliance repair company, you’d be surprised to learn that it’s not actually covered. This makes it extremely important to understand the warranty program of every appliance you purchase. Always remember that appliance warranties are not the same.
Let’s check out some of their differences.
Coverage period
According to certified technicians from Hartman’s Jacksonville appliance repair, the most common misconception of many consumers is that their newly purchased appliances are covered throughout their lifespan. Sadly, this is not the case. Typically, appliance warranties last at least a full year (or even less). Some manufacturers offer extended warranty for certain parts or services. In some cases, this extra feature comes with a fee.
Appliance warranties don’t have a recommended period. While manufacturers have the sole discretion about the duration of their warranty, this says a lot about the quality and performance of a product. If they are dead sure about their appliance, they can vouch for it for a longer period.
Purchase receipt requirement
Read the warranty and check the requirements to access it. Most manufacturers require a copy of the proof of purchase to avail of the warranty. Make sure to keep a copy of the receipt.
Some brands require registering your product to their database, instead of showing proof of purchase. Read the instructions about how you can enroll your product. You may need to access their website or send a return slip through snail mail or email. Registering your product makes the verification process easier when you need in-warranty services.
Parts, services, and repairs covered
In general, the scope of appliances warranties is limited to defects directly attributable to its production and handling. It does not cover issues due to overuse of the appliance, damages arising from improper use, and defects resulting from improper installation, repair, or handling.
However, not all warranty programs offer the same coverage. For example, some brands cover both the parts and services while others would only cover either of these two expenses. Certain parts may have extended coverage. Some brands offer longer coverage for specific components. “Parts Only” coverage can be up to 5 to 10 years depending on the brand and model of the appliance.
Also, some brands provide replacement units if the appliance breaks down within the warranty period.
Authorized service providers
Another common misconception is that appliance technicians work under the manufacturer – this is not the case. These service repairmen are actually third-party providers.
Manufacturers have authorized appliance repair companies that can accept in-warranty repairs and services. Don’t assume that the nearby appliance repair company or a trusted technician can troubleshoot your appliance and collect the warranty from the manufacturer. Likewise, if you bring your appliance to an unauthorized provider, you will not only pay for the repair costs but also void the warranty. So, make sure you ask the prospective appliance repair company if they are authorized.
You need to check the warranty for their list of authorized service companies. Ideally, you should choose appliances with service providers near you to avoid the further hassle if ever you need repairs.
Many appliance owners are unaware of the nuances with their warranties. This makes it important to read the warranty and understand its conditions when buying a new appliance.
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Appliance Warranty Nuances You Don’t Know About