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Is Farfetch legit or a scam? Honest Review 2023

Is Farfetch legit or a scam

Is Farfetch legit or a scam? They’re legit. They are a platform for the luxury fashion industry, launched in 2008 by Jose Neves. They have customers from over 190 countries and sell fashion items from over 50 countries.

Farfetch is a British-Portuguese online luxury fashion retail platform that sells products from over 700 boutiques and brands from around the world.

Alibaba and Richemont invested $300 million each in Farfetch, while Artémis, run by François-Henri Pinault, doubled its 2018 investment in the company, to a total of $100 million.

They’re a legit website that sells authentic goods. Different boutiques throughout the world sell through them. I’ve purchased from them multiple times…some items came from Europe, others from US (like NYC, Miami). A lot of times they’ll have a link to the store the item is being shipped from.

Contrary to all the negative reviews, FarFetch just like 4DSTR is legit platform/company.. both deal strictly with authentic luxury products.. I believe Farfetch started its partnership with luxury boutiques, while 4DSTR with luxury department stores.

the issue is dealing with consumers can be challenging. As many don’t know how to shop for products that would fit them.. so it becomes a heavy issue for these companies in dealing with returns. And of course, you have certain unhappy consumers who want things done their way, and when it doesn’t happen they go and leave hefty reviews.

Farfetch is an exemplar of a matchmaking business model that brings together independent boutique stores that do not have an e-commerce website, with shoppers looking for unique and curated fashion clothing and accessories. It does not hold inventory, which distinguishes it from a Product business model.

Who are Farfetch competitors?’s top competitors include sites such as,,,, and more. According to SimilarWeb data of monthly visits,’s top three competitors are (with 8.76M), (with 4.89M), and (with 7.44M).

In April 2017, we unveiled our Augmented Retail vision and launched FARFETCH Store of the Future, a technology-powered retail operating system. … The FARFETCH Store of the Future technology launched in Thom Browne’s flagship store in New York in March 2018.

Depending on the shipping service selected, orders placed on Farfetch are delivered every day of the week. Shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces. Free Shipping on Any Purchase of $250 or more at Free Shipping on orders over $250.

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Shipping and Returns

Package Origin: Farfetch arranges deliveries, handles transactions, and provides customer service for its partner boutiques and brands. Notice that list does not include holding inventory. Items you order on The Global Destination For Modern Luxury will not come from a Farfetch office; they will come from one of the many boutiques worldwide. This makes delivery estimates difficult to predict. The Farfetch website states you can expect to receive your package within two to seven business days, though it makes no guarantees.

Shipping Options: Farfetch offers a flat shipping fee, meaning you can order from multiple boutiques and brands and pay one fee. However, you will pay for shipping on the item that comes from the farthest location. Interested in saving time rather than money? Those in the following cities have access to Farfetch’s 90-minute shipping on select items: Berlin, Dubai, Hong Kong, Los Angeles, London, Madrid, Miami, Milan, New York, Paris, Sao Paulo, and Tokyo.

Returns: If you’re unsatisfied with your purchase, you can return it for free. You have 14 days after you receive your package to make a return, according to Farfetch’s return policy. If you chose 90-minute shipping, you can arrange for a return service and have your package picked up from your home within two hours.

How do I return my item?

  1. Go to Orders & Returns if you have an account. …
  2. Find the order you want to return and click return item(s).
  3. Select each item and your reason for returning.
  4. Place each item you’re returning with all the original packaging inside the FARFETCH box.

Pricing and Availability

Price Variations: Prices are determined by individual boutiques or brands, and the same item may cost you more or less depending on your location, according to Farfetch’s Pricing and Payment information. Boutiques and brands also determine where they are willing to ship to, and some items may not be available at all depending on your location. For a more accurate idea of what’s available and for what price, set your location when browsing the site.

Price Comparison: Farfetch’s business model does not necessarily lend itself to offering the best prices, rather, its purpose is to offer pieces you likely won’t find elsewhere. 96% of Farfetch’s offerings can’t be found at stores like Net-a-Porter or Neiman Marcus, Neves said in a New York Times interview.

Farfetch is LIVE with Afterpay!

Afterpay is an interest-free payment option that allows you to shop now, enjoy now, and pay it off in four fortnightly installments with Farfetch. Farfetch takes 20 to 25 percent commission from partners.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.


Authenticity Guarantee: Farfetch guarantees that all items are authentic. Because of the nature of its business model, this guarantee has some strings attached. Farfetch can only rely on the information its partners provide, and it cannot guarantee that the information is always accurate, according to Farfetch’s Terms and Conditions. Looking for an easy way to prove authenticity? Serial numbers and authenticity cards are only included with items if the designer has supplied them.

Returning Items “Not as Described”: If you receive an item that is “not as described, is flawed, or of a lower quality,” you can return it to Farfetch. On a case-by-case basis, Farfetch will decide whether or not it will work with the boutique or brand to get you a refund, discount, replacement, or repair. If approved, your return shipping costs will also be refunded.

Accolades and Accusations

Need some outside opinions before you make a purchase on The Global Destination For Modern Luxury? In the sections below we’ve highlights instances in which Farfetch was recognized publicly — whether it was a beaming reward or a bad review.


  1. Farfetch was awarded Vogue’s “Best New Etailer Award” in 2010.
  2. Farfetch was awarded The Europas’ “Best Fashion Startup” in 2014.
  3. Won a Digital Masters Award for “Excellence in General Management” in 2015.
  4. Farfetch’s founder was awarded a Digital Masters Award for “CEO of the Year” in 2015.
  5. Farfetch was awarded the “Grand Prix” Performance Marketing Award in 2015.
  6. It was awarded the “Best Organic Search Campaign” Performance Marketing Award in 2015.
  7. Farfetch won a UK Tech Awards “best use of tech in the digital economy award” in 2016.


The company is currently backed by powerful investors such as Vitruvian, Condé Nast,, DST Global, and Felix Capital. This may not mean much to you, as a customer, but it is worth mentioning because strong support from investors typically means a company is doing something right.

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Is Farfetch legit or a scam? Reviews and Ratings

Better Business Bureau: Farfetch does not have an active Better Business Bureau (BBB) listing. Farfetch is not a BBB-accredited business — though that doesn’t necessarily mean anything, as some businesses simply choose not to apply for accreditation. Farfetch is based in London; we were unable to find a UK-equivalent of the BBB.

Facebook Reviews: Farfetch removed the review function from its Facebook page. While we can’t assume why Farfetch has removed its reviews, it is worth noting that they’re not available.

Yelp Reviews: Farfetch has not claimed ownership of its business on Yelp. There also aren’t many reviews that make up its three-star Yelp rating. At a glance, most negative reviews refer to issues with packages and customer service. For example, some people received the wrong item or wrong size and were not able to quickly resolve the issue.


They are a platform for the luxury fashion industry, launched in 2008 by Jose Neves. They have customers from over 190 countries, and sell fashion items from over 50 countries. Their collection covers more than 1,200 brands.

Farfetch is a well-established, reputable company with offices all over the world, but its unique business model introduces problems like shipping issues, inconsistencies in pricing, and questions regarding authenticity. Further, there is a lack of online reviews for Farfetch — which seems to leave potential customers questioning if the business is legit. But is Farfetch legit? Yes.

Is it safe to buy from Farfetch?

Farfetch has a consumer rating of 3.21 stars from 1,413 reviews indicating that most customers are generally satisfied with their purchases.

Consumers satisfied with Farfetch most frequently mention fast delivery, shopping experience and perfect condition. Farfetch ranks 9th among Designer Clothes sites.

Why is Farfetch more expensive?

They usually have different pricing because of the currency rates and conversion that happens during the buys from wholesalers and brands. Farfetch has various pricing depending on where the stock is located – they sell product from retail stores globally.

Is Farfetch pre-owned?

For styles that have stood the test of time, delve into our collection of pre-owned designer pieces, including clothing, bags and accessories.

Is Farfetch legit or a scam
Is Farfetch legit or a scam

There are many treasures to be found, including iconic quilted. Shopping pre-owned rather than new pieces saves on average 12.1kg in carbon.

Is Farfetch based in the UK?

Farfetch was founded in London in 2008 by Portuguese entrepreneur Jose Neves. It has offices in 11 cities, including London, Tokyo and Los Angeles. Its global investor base includes France’s Eurazeo and Singapore’s sovereign wealth fund Temasek.

Is Farfetch returns free?

Returns Pick Up: They are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. Your returned item must arrive at the FARFETCH partner boutique or brand it was ordered from no later than 14 days after your delivery date.

Sell your designer bags

  1. GET YOUR QUOTE. Upload photos of the bag you want to sell, and we’ll tell you how much credit you could earn within two working days.
  2. ARRANGE A FREE COLLECTION. Schedule a pick-up time that suits you and we’ll take care of the rest.

Is Farfetch legit or a scam?